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Google Is Cancelling Pixel 6 Orders for No Good Reason

The Pixel 6 with a big "cancelled" stamp.
Google, deepstock/Shutterstock

Believe it or not, but Google still doesn’t know how to launch a product. The company is cancelling tons of Pixel 6 orders, often without any explanation. And worse, some people aren’t getting a refund for their cancelled orders.

Complaints of cancelled Pixel 6 orders are everywhere—they’re on Twitter, on Reddit, and on the Google Fi Support forum. In many cases, Google incorrectly attributes these cancellations to “non-U.S. payment methods,” though the company doesn’t always provide an explanation for its actions.

Some customers are in an even more frustrating situation. Not only did Google cancel their Pixel 6 pre-order, but the company refuses to give them a refund. And oddly enough, these customers claim that they still got a pair of Pixel Buds Series A in the mail, even though the Pixel Buds were supposed to be a Pixel 6 pre-order bonus.


We at Review Geek have personally experienced these problems. In a call with Google Support, we were told that wrongful cancellations are a “glitch with the rollout” and that it was a “problem with the sales terms” before ordering another Pixel 6. We also have family members who received the Pixel Buds Series A pre-order bonus but can’t get a refund for their cancelled Pixel 6 order.

If your Pixel 6 order was cancelled by Google, you may want to buy the device from a different retailer. Carriers like Verizon aren’t having this problem, and Best Buy sells the Pixel 6 unlocked with some nice financing options.

Google hasn’t responded to our request for a comment, though we will update this article with any new information from the company.

Andrew Heinzman Andrew Heinzman
Andrew is the News Editor for Review Geek, where he covers breaking stories and manages the news team. He joined Life Savvy Media as a freelance writer in 2018 and has experience in a number of topics, including mobile hardware, audio, and IoT. Read Full Bio »