Roku Says Sorry for Breaking Your TV

Roku Ultra 2020 with remote and headphones
Justin Duino

Roku now acknowledges that some customers, especially those using older streaming sticks or smart TVs, are unable to stream content from Netflix, HBO Max, Disney+, and other services. The company apologizes for “the inconvenience” and is pushing an update (or an OS downgrade) that should solve the problem.

Just as customers suspected, the new Roku OS 10.5 update is causing apps to freeze and crash on some streaming sticks and smart TVs. Roku confirmed as much in a blog post and asks that customers manually update their streaming sticks.

Unfortunately, Roku’s fix is rolling out slowly. At the time of writing, Roku Ultra models 4660, 4661, 4662, or 4670 (and Roku TV models 7XXX) can install the update—and funny enough, it’s actually an OS downgrade.

We should also note that this update probably won’t fix YouTube TV on Roku devices. That’s because YouTube TV is having trouble on all platforms, so Google may be dealing with an internal problem.

To manually install a Roku update, navigate to “Settings,” enter “System,” go to “System Update,” and check if an update is available. Keep in mind that this update may not be available for your device just yet.

Source: Roku via The Verge

Andrew Heinzman Andrew Heinzman
Andrew is a writer for Review Geek and its sister site, How-To Geek. Like a jack-of-all-trades, he handles the writing and image editing for a mess of tech news articles, daily deals, product reviews, and complicated explainers. Read Full Bio »

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