You’re not the only one who’s having trouble paying an Apple Card balance. Many Apple Card customers are now encountering an “Account Services Unavailable” error when trying to pay their monthly bill, including writers here at Review Geek.
Update, 1/31/22 2:44 pm Eastern: Apple reports that this problem is resolved. We’ve verified their report—you can now pay your Apple Card balance.
Normally, I would suggest paying your balance on the Apple Card website. But this website is experiencing the same error as the Apple Wallet app. Calling Apple on the phone to pay your balance won’t work either—we tried, and Apple claims that it’s running a “system-wide update.”
It looks like there could be an issue with Apple Card and making a Payment right now. Tried myself and had others comment on it where you try to pay, but it says unavailable. pic.twitter.com/qDlI4kdpet
— Aaron Zollo (@zollotech) January 31, 2022
Either the company is genuinely performing an update, which seems like a stupid idea on January 31st, or it’s experiencing an outage. If that’s the case, then Green Dot Bank (the institution that handles Apple Card) may be responsible for the issue.
We’re investigating this problem and will update this article when new information is available.