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(Update: Fix Incoming) Samsung Galaxy Users May Not Get the Performance They Paid For

Samsung Galaxy S22 Ultra and Galaxy S22 in-hand
Justin Duino

Shortly after Samsung began shipping its Galaxy S22-series phones, Korean customers noticed that they could no longer bypass Samsung’s Game Optimizing Service (GOS), a software that limits game performance. The frustration triggered a full-blown investigation from Korean fans, who now claim that GOS throttles over 10,000 apps, including Netflix and Chrome.

Update, 3/4/22: Samsung is emailing Korean customers to explain that GOS prevents overheating by throttling game performance. The company will let customers “prioritize performance” through GOS in a future update.

Samsung did not comment on the news that GOS throttles non-gaming apps.

As explained by @GaryeonHan, the GOS software maintains a list of apps that require “optimization.” This list is quite extensive and includes nearly every app you can think of, including first-party apps like Samsung Pay. Benchmarking apps are excluded from this list, possibly to hide the fact that other apps don’t run at peak performance.

We can see the extent of this throttling in a Korean YouTube video, where a Galaxy S22 owner tricks their phone into thinking that 3DMark is Genshin Impact, a popular game. The phone immediately throttled 3DMark’s Wild Life Extreme test, lowering its benchmark score from 2618 to 1141.

At the time of writing, it’s unclear which models of Galaxy phone are affected by GOS. Some models ship without the app, and while some customers see GOS on their Galaxy S22, others say they don’t have the app.

But why would Samsung reduce app performance on its flagship phones? These devices always ship with the latest Snapdragon processors and are more than powerful enough to run Netflix. Our best guess is that, much like OnePlus in 2021, Samsung is simply trying to extend the battery life of its phones. Either that, or the company made a goof and is just as surprised as we are.

Samsung hasn’t commented on this situation. That said, several Korean websites, such as Navar, suggest that Samsung wasn’t aware of throttling on Galaxy phones. Korean journalists compare the situation to the exploding Note 7 debacle, where Samsung put all of its resources toward a huge, unexpected mistake. These claims are unverified, though, so take them with a grain of salt.

Source: Android Authority

Andrew Heinzman Andrew Heinzman
Andrew is the News Editor for Review Geek, where he covers breaking stories and manages the news team. He joined Life Savvy Media as a freelance writer in 2018 and has experience in a number of topics, including mobile hardware, audio, and IoT. Read Full Bio »