Google’s forays into being a full-fledged hardware supplier have been shaky at times. Android Police reports that, after five months of surprising silence, the company is now accepting Pixel 3 and 3 XL phones for repairs in its mail-in service.
Previously Google accepted walk-in Pixel 3 repairs at licensed uBreakiFix retail stores, or via the Puls in-home repair service (oddly limited to the San Francisco area). As of today, Google is accepting standard repairs by mail, previously only available to the original Pixel and Pixel 2 lines. Turnaround time is up to ten business days.
The five-month delay is significant. Google positions the Pixel as a legitimate “superphone” competitor to devices like the iPhone and Galaxy S, whose makers have billions invested in support and repairs. Google has never been stellar at end-user support, but it needs to step up its game if it wants to elevate its brand to match the competition.