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Five Months Later, Google’s US Repair Centers Now Accept Pixel 3 and Pixel 3 XL

Pixel, pixel 3, pixel phone, review, google, android, pixel review,
Michael Crider / Review Geek

Google’s forays into being a full-fledged hardware supplier have been shaky at times. Android Police reports that, after five months of surprising silence, the company is now accepting Pixel 3 and 3 XL phones for repairs in its mail-in service.

Previously Google accepted walk-in Pixel 3 repairs at licensed uBreakiFix retail stores, or via the Puls in-home repair service (oddly limited to the San Francisco area). As of today, Google is accepting standard repairs by mail, previously only available to the original Pixel and Pixel 2 lines. Turnaround time is up to ten business days.

The five-month delay is significant. Google positions the Pixel as a legitimate “superphone” competitor to devices like the iPhone and Galaxy S, whose makers have billions invested in support and repairs. Google has never been stellar at end-user support, but it needs to step up its game if it wants to elevate its brand to match the competition.

Source: Google Support via Android Police

Michael Crider Michael Crider
Michael Crider has been writing about computers, phones, video games, and general nerdy things on the internet for ten years. He’s never happier than when he’s tinkering with his home-built desktop or soldering a new keyboard. Read Full Bio »