In an effort to ramp up its customer experience, the GOG game store now allows you to return games within 30 days of your purchase, even if you’ve already installed or played them. This new return system also covers pre-orders within 30 days of their release date.
In the past, GOG only accepted returns for games that hadn’t been installed on your computer, or games that you couldn’t play due to technical issues. This new approach to refunds feels like a breath of fresh air, especially when you consider the fact that Steam restricts its users to a short 14-day, 2-hour playtime return policy.
If you haven’t used GOG before, now may be a good time to give it a shot. Unlike Steam, Epic, Xbox Game Pass, or other popular services, GOG is best known for its catalog of old, classic or forgotten titles (such as I Have No Mouth and I Must Scream). Of course, GOG also sells new AAA titles, and even features a preorder for Cyberpunk 2077 on its homepage.
In its new refund FAQ, GOG clarifies that they’re monitoring returns to make sure that users don’t abuse the new policy. If users do find a way to abuse the policy, GOG may start refusing refunds on an individual basis. The company also clarifies that any changes to the refund policy will be announced in advance.