Google is Giving Nest Owners Refunds After This Week’s Outage

A Nest indoor camera on a desk next to car keys.
Google

If you noticed your Nest cameras didn’t seem to be working earlier this week, you weren’t alone. A massive outage took out live feeds and recording history for all Nest users. Considering Nest cameras are crucial for security to many users, that’s pretty terrible. But it seems Google wants to make amends and is offering a $5 refund to Nest users.

Nest cameras aren’t inexpensive. They start at $199 and go up in price, and then there’s the Nest Aware subscription you need to make them useful. If you’re going to pay that much for a security camera, then it had better work.

So when Nest’s live feed and recording history went down for nearly five hours, users were understandably upset. According to an email we received, Google realizes how big a failure the outage was. The company is offering $5 refunds to Nest users as part of an apology. The good news is, you won’t have to contact Google and request a refund. The company promises it will automatically issue the $5 to the credit card it has on file.

Hopefully, this is a one-time event, and new protections will prevent future outages. You can see the full contents of the email below:

An email from Google apologizing for an outage and promising a $5 refund.

Josh Hendrickson Josh Hendrickson
Josh Hendrickson has worked in IT for nearly a decade, including four years spent repairing and servicing computers for Microsoft. He’s also a smarthome enthusiast who built his own smart mirror with just a frame, some electronics, a Raspberry Pi, and open-source code. Read Full Bio »

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