Some 3rd-generation Apple iPad Air users are finding their screens non-responsive. The displays will flicker and then go black and never return to usefulness. That’s the bad news. The good news is, Apple has acknowledged the issue and pledged to repair the defective iPads for free.
If you own a third-generation iPad Air, you may want to check its manufacture date. In a statement to MacRumors, Apple explained that affected devices were manufactured between March 2019 and October 2019. That’ll give you a good idea of whether you might experience the black-out issue.
Apple promises to fix eligible iPads with the screen blackout issue for free. That repair program will cover your device up to two years after the retail purchase date, so no need to worry too much if you haven’t experienced the problem yet.
You can get the iPad repaired by taking it to an Apple Store, an Apple Authorized Service Provider, or by contacting Apple Customer support to arrange repair through a mail-in service.