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YouTube TV Apologizes For Outage During World Cup Semifinals With a Free Week

“Horrible timing” doesn’t quite capture it.

YouTube TV went down at the worst possible time, during the final ten minutes of the World Cup semifinal match between England and Croatia. Now, they’re apologizing with a free week of service.

On Wednesday this week, England and Croatia played the semifinal match of the FIFA World Cup, a match that would determine who would go to the Finals this Sunday. Some people, including members of our own staff, chose to watch the game via YouTube TV. Unfortunately, YouTube wasn’t up to the task, cutting out multiple times during the match, including during the ending of the match. Some users were cut off from the broadcast for as long as an hour.

It’s hard to overstate how poorly timed this outage is. Short of cutting out during the finals itself, it’s hard to find a game that fans of the World Cup—a game watched by nearly half the people on the planet—care about more. YouTube TV’s tweet (seen above) saying the timing was “horrible” is underselling it.

Still, YouTube TV wants to make it up to users. The service is offering a week’s worth of service—which, at the current $40/month plan, comes out to about $10—for free. On the one hand, it feels like small compensation for missing one of the most exciting moments of an event that only happens once every four years. On the other hand, it’s $10 you won’t have to spend. Ten bucks is ten bucks, after all.

Also, if you missed the game, recordings of the game are now available in your Library tab, so you can at least watch it after the fact. We’re deliberately avoiding spoilers in this post, but the rest of the internet might not be so courteous after two days. So, if you want to enjoy the game spoiler free, you’re better off checking it out as soon as you can.

Source: Engadget


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